Purpose
Use this template to convert operational failure into prioritised reliability work.
Review structure
- Customer impact and business consequence.
- Timeline from first signal to full recovery.
- Detection source and missed detection opportunities.
- Technical contributing factors.
- Process, ownership or communication contributing factors.
- Recovery effectiveness.
- Preventative and detective actions.
- Owners, due dates and follow-up review point.
Principle
The output is not a document. The output is a smaller blast radius next time.
